Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh (Read by) - FB2 search free download eBook

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Brief introduction:

In Delivering Happiness, Tony Hsieh - the hip, iconoclastic, and widely-admired CEO of Zappos, the online shoe retailer - - explains how he created a corporate culture with a commitment to service that aims to improve the lives of its employees, cust...

Full details of Delivering Happiness: A Path to Profits, Passion, and Purpose

ISBN
9781607882305
Publisher
Grand Central Publishing
Publication date
Jun 07, 2010
Age range
18+ Years
Book language
GB
Format
PDF, DJVU, FB3, RTF
Quality
Extra high quality OCR
Dimensions
5.30 (w) x 5.80 (h) x 1.50 (d)

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Some brief overview of this book

In Delivering Happiness, Tony Hsieh - the hip, iconoclastic, and widely-admired CEO of Zappos, the online shoe retailer - - explains how he created a corporate culture with a commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. He details many of the unique practices at Zappos, such as their philosophy of allocating marketing money into the customer experience, the importance of Zapposs Core Values (Deliver WOW through Service), and the reason why Zapposs number one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work, proving that creating happiness and record results go hand-in-hand.

A few words about book's author

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

h as their philosophy of allocating marketing money into the customer experience, the importance of Zapposs Core Values (Deliver WOW through Service), and the reason why Zapposs number one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work, proving that creating happiness and record results go hand-in-hand.

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